Reliable Outsourced Customer Support for SaaS & E-Commerce
Flexible email, chat, and ticket support from an EU-based team.
From 20 hours/month to full dedicated agents.
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ABOUT US
Professional solution for your support.
We are a small but highly efficient EU-based support team helping SaaS and e-commerce companies deliver fast, friendly and reliable customer support.
Our team has experience in customer operations, technical support, content management and process optimization.
We work with companies worldwide and adapt quickly to different products and workflows.
SERVICES
Our Support Services
  • Email Support
    Fast, friendly and accurate email responses following your brand tone. We handle all customer inquiries, troubleshooting and general assistance.
  • Chat Support
    Real-time or asynchronous chat support with guaranteed response times. Perfect for SaaS, e-commerce and, onboarding flows.
  • Ticket Handling (Zendesk / Intercom / Freshdesk)
    Structured ticket management, prioritization, escalation, and resolution. Daily/weekly reporting included.
  • Technical Support (L1)
    Basic troubleshooting, device checks, account issues, login problems, payment errors, feature guidance.
  • Knowledge Base & Documentation
    We create or update your help center, macros, templates and internal SOPs.
  • Customer Success Assistance
    Proactive communication, onboarding help, retention, and user education.
FAQ
WHY CHOOSE US
Why Companies Choose Our Support Team
  • EU-Based Management
    Clear communication, transparency and reliability.
  • Flexible & Scalable
    From 20 hours to a full team — scale as needed, cancel anytime with notice.
  • High English Level
    All operators B2–C1.
  • Affordable Pricing
    High quality at lower cost, thanks to optimized remote teams.
  • Fast Onboarding (48–72 hours)
    We set up your processes, build documentation and start quickly.
  • Quality
    Each member of our team has at least 5 years of legal experience.
  • Real Humans, Not Bots
    Empathetic, friendly and professional communication for your users.
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PRICING
Flexible Monthly Packages
  • Starter — 20 hours/month
    €500/month
    For early-stage startups and products with low volume.
  • Basic — 40 hours/month
    €1,000/month
    Perfect for consistent but moderate support load.
  • Growth — 80 hours/month
    €2,000/month
    Ideal for growing companies that need daily support.
  • Pro — 120 hours/month
    €3,000/month
    Full coverage for high-volume products.
  • Dedicated Support Agents
  • Full-time Agent (160 hours/month)
    Proactive communication, onboarding help, retention, and user education.
Book a Call
OPTIONS
  • Full-time Agent (160 hours/month)
    €1,300–€1,600/month
    Includes:
    • Dedicated operator
    • Team lead supervision
    • QA checks
    • Weekly and monthly reports
    • Backup coverage during sickness/absence
  • Add-ons
    • QA Specialist — €200/month
    • PM / Team Lead — €200–€400/month
    • Weekend coverage — custom pricing
    • 24/7 coverage — custom pricing
HOW IT WORKS
  • Simple 4-Step Process
    1. Kickoff Call
    We learn about your product, volume and support needs.
  • 2. Onboarding & Setup
    We create your knowledge base, templates, macros and documentation.
  • 3. Go-Live
    Your dedicated operator(s) start handling tickets according to your SLA.
  • 4. Reporting & Optimization
    Weekly reports, QA checks and continuous improvement.
FAQ
How fast can we start?
Usually within 2–5 days, depending on complexity.

Do unused hours roll over?
No — packages are based on capacity reserved for your project.

Can we upgrade or downgrade?
Yes, anytime — just let us know before the next billing cycle.

Do you work under NDA?
Yes, we sign NDA/MSA/SOW with every client.

How do we pay?
Monthly subscription via invoice, bank transfer or Stripe.

Can we do a trial?
Yes, most clients start with 20 or 40 hours as a pilot.
Book a Call
LETS TALK
We’d love to learn about your product and explore how we can help.

8 800 123-45-67
info@example.ru
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