Reliable Outsourced Customer Support for SaaS & E-Commerce
Flexible email, chat, and ticket support from an EU-based team.
From 20 hours/month to full dedicated agents.
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ABOUT US
Professional EU-Based Support Team.
We help SaaS and e-commerce companies deliver fast, friendly and reliable customer support.

Our team handles operations, technical support, content management and process optimization.

We onboard quickly and adapt to different products and workflows.
SERVICES
Our Support Services
  • Email Support
    Fast, accurate customer responses following your brand tone.
  • Chat Support
    Real-time or async chat support with guaranteed response times.
  • Ticket Handling (Zendesk / Intercom / Freshdesk)
    Prioritization, troubleshooting, escalation, daily/weekly reporting.
  • Technical Support (L1)
    Device checks, login issues, payment errors, feature guidance.
  • Knowledge Base & Documentation
    Help center, macros, templates, SOPs.
  • Customer Success Assistance
    Onboarding, retention, adoption, proactive communication.
WHY CHOOSE US
Why Companies Choose Our Support Team
  • EU-Based Management
    Clear communication, reliability and transparency.
  • Flexible & Scalable
    From 20 hours to full-time agents — scale up or down anytime.
  • High English Level (B2-C1)
    Professional, natural and brand-aligned communication.
  • Affordable Pricing
    Optimized remote teams → better quality at a lower cost.
  • Fast Onboarding (48–72 hours)
    We set up processes fast and start supporting your customers within days.
  • Real Humans, Not Bots
    Friendly, empathetic and solution-oriented support for your users.
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PRICING
Flexible Monthly Packages
  • Starter — 20 hours/month
    €450/month
    Good for low-volume support.
  • Basic — 40 hours/month
    €850/month
    For consistent but moderate workload.
  • Growth — 80 hours/month
    €1600/month
    Daily support for growing products.
  • Pro — 120 hours/month
    €2200/month
    For high-volume products.
OPTIONS
  • Full-time Agent (160 hours/month)
    €2600/month
    Includes:
    • Dedicated operator
    • Team lead supervision
    • QA checks
    • Weekly and monthly reports
    • Backup coverage during sickness/absence
  • Add-ons
    • QA Specialist — €200/month
    • PM / Team Lead — €200–€400/month
    • Weekend coverage — custom pricing
    • 24/7 coverage — custom pricing
    • Top-Up 10h — €180
HOW IT WORKS
  • 1. Kickoff Call
    We learn about your product, volume and support needs.
  • 3. Go-Live
    Your dedicated operator(s) start handling tickets according to your SLA.
  • 2. Onboarding & Setup
    We create your knowledge base, templates, macros and documentation.
  • 4. Reporting & Optimisation
    Weekly reports, QA checks and continuous improvement.
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FAQ
How fast can we start?
Usually within 2–5 days, depending on complexity.

Do unused hours roll over?
No, packages are capacity-based.

Can we upgrade or downgrade?
Yes, anytime.

Do you work under NDA?
Yes, we sign NDA/MSA/SOW with every client.

How do we pay?
Monthly subscription via invoice, bank transfer, Wise or Revolut.

Can we do a trial?
Yes, most clients start with 20 or 40 hours as a pilot.
LETS TALK
We’d love to learn about your product and explore how we can help.

contact@foxtar.eu
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